Shipping policy

This Shipping Policy is issued by Savvy Home AI LLC, the operator of Savvy Home AI.

Effective Date: August 25, 2026

1. Introduction

At Savvy Home AI, we aim to provide a clear and consistent shipping experience. This policy explains how we ship orders placed through savvyhomeai.com.

  • Service Name: Standard Shipping
  • Price: Free shipping on most orders within the continental United States, excluding Alaska and Hawaii
  • Handling Time: 1 to 3 business days
  • Transit Time: 5 to 8 business days
  • Total Delivery Time: 6 to 11 business days
  • Destination: United States
  • Coverage: All products unless otherwise stated on the applicable product page

2. Shipping Destinations

United States

  • We currently ship within the continental United States, including the 48 contiguous states and Washington, D.C.
  • We do not currently ship to Alaska, Hawaii, or U.S. territories.
  • We do not ship to P.O. boxes that cannot accept delivery from the applicable carrier.

Future Expansion

We may add additional shipping regions in the future. When we do, this policy will be updated accordingly.

3. Shipping Costs

  • Standard Shipping: Free shipping on most orders within the continental United States, excluding Alaska and Hawaii

Any applicable shipping costs will be displayed during checkout. Sales tax, where applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time

Total estimated delivery time: 6 to 11 business days from the date your order is placed. This estimate includes 1 to 3 business days for order handling and 5 to 8 business days for carrier transit.

Business days are Monday through Friday, excluding federal holidays. Orders placed after business hours, on weekends, or on holidays will begin processing on the following business day.

If a product requires additional processing or delivery time, a notice will appear on the relevant product page. Any product-specific delivery estimate will override the general timeframe stated above.

5. Shipping Methods and Carriers

Orders are shipped through trusted national carriers. Depending on the destination, product, and package size, we may use USPS, UPS, FedEx, or another comparable shipping service.

Shipment Tracking

When tracking is available, you will receive a tracking number and tracking link by email after your order ships.

Shipment Protection

Shipments may be protected against loss or damage while in transit. If your shipment is lost or arrives damaged, please contact us promptly so we can investigate and assist you.

6. Order Tracking

After your order ships, you will receive an email containing the tracking number and a link to follow its delivery progress. Tracking information may take up to 48 hours to become active after shipment.

7. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the estimated 6-to-11-business-day delivery window, contact us at service@savvyhomeai.com or call (508) 709-7373.

Packages Marked as Delivered but Not Received

If your tracking information shows that your order was delivered but you cannot locate it:

  • Confirm that the shipping address on your order is correct
  • Check around the delivery location and any secure package areas
  • Ask neighbors, household members, or building management whether they accepted the delivery
  • Contact the shipping carrier for additional delivery details
  • Contact us so we can assist with a carrier trace

Damaged Packages

If your order arrives damaged:

  • Photograph the external packaging, shipping label, damage, and affected item
  • Keep the original packaging and all included materials
  • Contact us within 48 hours of delivery at service@savvyhomeai.com

After reviewing the issue, we will arrange an appropriate replacement or refund in accordance with our Return and Refund Policy.

8. Missing Items

If an item is missing from your package, contact us within seven days of delivery. Include your order number, details about the missing item, and photographs of the package and its contents. After reviewing the claim, we will send the missing item or issue an appropriate refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most eligible items. Items must be unused, undamaged, and returned with their original packaging and accessories. Certain products may not be eligible for return. Review our complete Return and Refund Policy for all conditions and exclusions.

  • Return Shipping: Customers are responsible for return shipping costs on change-of-mind returns. We cover return shipping for products that arrive defective, damaged, or incorrect.
  • Refund Timing: Approved refunds are issued to the original payment method within 14 days after we receive and inspect the returned product.

10. Address Accuracy

Please review your shipping address carefully before submitting your order. We are not responsible for delivery issues caused by an incorrect or incomplete address entered by the customer.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If a package is returned because of an incorrect or undeliverable address, we will contact you to arrange reshipment. Additional shipping fees may apply.

11. Contact Information

  • Store Name: Savvy Home AI
  • Business Name: Savvy Home AI LLC
  • Email: service@savvyhomeai.com
  • Phone: (508) 709-7373
  • Address: 82 Wendell Ave, STE 100, Pittsfield, MA 01201, United States
  • Service Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (ET)

12. Changes to This Policy

We may update this Shipping Policy periodically. Changes become effective when the updated policy is posted on this page.

Thank you for shopping with Savvy Home AI.